Business Process Analysis and Design

Geary Rummler and Alan Brache have written a book called Improving Performance-How to Manage the White Space on the Organization Chart. This book serves as a guide to a best practice used by several major corporations. It takes critical business issues like sales, production or back office failures that result in poor outcomes and addresses them in a structured, complete way.

If you have customer complaints, are not getting expected production out of your plant or have other processes that you think could run smoother, consider investigating the use of this powerful tool to address your concerns.